Hyster enjoys a terrific relationship with most of its customers due its focus on producing total customer satisfaction through its world class production. Our objective is to anticipate the needs of each client as well as deal with them with lift trucks that provide the value, the performance and the dependability which they require.
Hyster fully believes in starting with the customer. The company conducts yearly focus groups and provides on-going voice of customer research which is conducted both online as well as in the field. We have more than 400 design engineers to translate that input into smart designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make certain that the best equipment practices come together. Other advanced tools like for example virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to ensure the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests happen in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Each and Every Time
To initiate excellence from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold each employee accountable for consistent quality, combined with the 5s workplace organization in place to help us accomplish it.
As standard with all our products, Hyster provides a wide array of features. The corporation has remained completely dedicated to its key focus on both quality and safety, on being innovative every time, and by offering some of the best material handling equipment on the market. These are only a few of the reasons the company has become a leader in the business.